Alps Electrical frequently asked questions.

Get all the answers to the most frequently asked questions about Alps Electrical and the services we provide.


Electrical/electrician-related FAQs

We carry out a broad range of electrical work including renewable technologies such as Solar PV and EV chargers for many customers - from domestic to industrial work. We pride ourselves in offering exceptional service at a reasonable cost.

We offer all types of electrical services, big or small, from changing a light fitting, or adding an extra socket or two, to installing Solar PV, EV chargers, and full domestic rewires. We carry out free energy audits on commercial premises to see where we can install energy saving measures to help reduce costs, such as LED lighting upgrades. We regularly receive calls from customers who say that they cannot find a local electrician to carry out their small jobs, however we feel that a small job is equally as important as a big job. Taking care of the little jobs also means we get the opportunity to introduce our services to you, and hopefully build a long term relationship.

We are based in Kirklevington (TS15) and we cover an approximate 20 mile radius of this area.

We price every job on an individual basis, which allows us to accurately assess the work required, and calculate the materials and time involved. We also factor in the exceptional service you can expect from Alps Electrical, which not only includes the quality job itself, but all the prior communication, prompt arrival times, and of course the important customer service aftercare. Our amazing reviews are testament to the excellent service we provide - as you can see on our website our Checkatrade reviews are second to none. All quotations are completely free and there is of course no obligation to use our services, but if you need an electrician, we're a fantastic option!

If you have a genuine emergency we can endeavour to have an electrician with you within an hour. This would be subject to availability at the time and cannot always be guaranteed. However, in general, for non-emergency quotations you can usually expect to have an electrician visit within a day or two. We always try to get to you at the earliest possible opportunity, and equally turn the quotations around within 24-48 hours.

Yes, all of our quotations are provided free of charge and there is no obligation to use our electrical services. We appreciate you may wish to obtain several quotations, and so we therefore endeavour to have our quotation sent to you within 24-48 hours of our visit. This is sent to you via email, and the work is clearly itemised for your clarity.

Yes, you can be safe in the knowledge that we are fully insured while we work on your property. We carry a £2,000,000 public liability insurance with Direct Line Trade Insurance. For Solar PV work we also have the insurance backed guarantee that we provide as a member of RECC.

Yes, all of our standard electrical work is fully guaranteed for at least 12 months from completion. This includes all labour and parts that we have supplied. It may vary depending upon the type of work which will be detailed in your quotation, however 12 months is always the minimum. Solar PV installation for example comes with a 2 year workmanship warranty.

Our electricians are time served, and hold all the relevant electrical qualifications required to work on electrical installations, both in the home and commercially. This includes City & Guilds Electrical Installation, Inspection and Testing, NVQ Level 3, Part P and up to date with the most current regulations (18th Edition). We are also registered with NAPIT who are a government competent person scheme - they ensure all of our credentials are in place, and annually visit us to check our workmanship, knowledge, and even our admin are all up to their professional standards.

Yes, we can help with your lighting design. Of course we fit hundreds of lights in many shapes and sizes and have therefore some great ideas that we can offer you. If you are unsure of what to do with a space we do not mind coming out to give you some ideas and talk through a design.

Yes, you do require a safety check. This is called an E.I.C.R (Electrical Installation Condition Report). Once the test has been carried out you will receive a certificate which you can keep for your records. Landlords need to be aware that not all properties will pass the test. It is like a car MOT, and the test may flag up issues that require attention, some more serious than others. Your report, and the electrician will explain this to you when carrying out the test. For more information on the E.I.C.R please do not hesitate to get in touch.

You are required by law to have the property tested once every 5 years, or for every change of occupancy.

Unlike electrical testing which covers the entire fixed electrical installation, PAT testing covers portable electrical appliances. Currently landlords are not required by law to have these tested, however it is certainly a good idea to do so, to protect your tenant should there be an issue with a kettle short circuiting for example.

Quite simply put PAT testing covers any appliance that has a plug, which is intended to be plugged into an electrical socket.

It is recommended that smaller items such as kettles, toasters, computers, table lamps etc are tested once every two years. For larger appliances such as fridges, ovens and washing machines, it is recommended to have these tested once every four years.

Yes, we can install any type of lighting. When a customer contacts us to discuss installing their new lights we always ask if they are chandeliers, and if so how large they are. This will usually require an extra pair of hands, and so we will perhaps send two electricians should this be necessary. We will always treat your property as if it were our own, and so you can be confident we will take very good care of your chandelier when installing.

Yes, we certainly can. As a guide they say you should rewire every 25 years, however it may be wise to have us come out to your property and allow us to carry out a visual inspection and a couple of vital tests to ascertain the state of the installation. It is always wise to take good care of your electrical installation, as the cables do perish over time and of course can lead to failure, and even fire. You should bear in mind when buying an old property that you intend to stay in for many years prior to decorating it is the perfect opportunity to get this work done. The installation will then be brought right up to current regulations and be good for at least 25 more years.

Yes, every type of electrical work requires a certificate. Depending on how the loft is to be wired will depend on the type of certificate required. If the loft is to be wired using new circuits from the fuse board then you will require an E.I.C and we would also notify building control of the changes we have made. If you are simply adding onto existing circuits then a 'minor works' certificate will suffice.

Not only do Alps Electrical provide a customer service journey that is truly second to none, but we are affiliated with many organisations, review platforms and consumer code schemes which affords our customers all the assurances that we are as good as we say we are. Read about all of the 'trusted' affiliation partners and services of which we are a proud member.

All electrical work in the home warrants some sort of certification and depending upon the nature of the work will dictate the type of certificates required. An E.I.C (Electrical Installation Certificate) is required to be issued when installing a brand new circuit(s), changing an old fuse board for a new consumer unit, a full rewire of an old property, or a full installation on a new build property.

This type of work is 'Notifiable' to the local council building control department, and so along with the E.I.C you will also receive a B.C.N (Building Control Notification). These two go hand in hand with one another and it is essential you hold onto these, as in future when you come to sell your property you may be asked to provide them by the solicitor. We see all too often where customers have contacted us requiring certificates for work others have done and not provided them with these documents. We are unable to do that in this situation as we did not carry out the work, and it leaves the individuals in a sticky situation. You should always use a fully accredited electrician for any installation around your home.

All other work is considered 'minor works' and a minor works certificate is exactly the document that should be provided to you following smaller work in the home.



Solar PV FAQs

Alps Electrical provides FREE no-obligation quotations that include a very detailed proposal based on your individual circumstances. Every solar installation is unique and we tailor our recommendations to your needs. So many factors are taken into account including your recent annual energy usage, the times of day you tend to use the most energy, the orientation and pitch of your roof, where in the UK you live, and many more. We pride ourselves on an absolutely transparent approach to Solar PV sales. If we feel solar is not going to benefit you we will advise you of exactly that, however in most situations, Solar PV is proving to be a great investment. Should that not be the case there are alternative energy-saving options you can still look at including battery storage.

Solar can still pay dividends even if your roof is not facing directly due south. Our director Andy has installed Solar on his roof which faces east and so loses the sun around 3 pm, and he has seen up to a 90% reduction in his bills in the first two months. We will discuss all of this in detail with you prior and you will be provided with sufficient information in which to make an informed decision. We do not apply any pressurised sales tactics, infact it is the very opposite at Alps Electrical. We are here to help guide you through the process, and our goal is to help you make the right choice for you. An alternative to solar is just having battery storage and utilising the excellent cheap nightly rates that some electric companies offer such as Octopus Energy.

Yes, we offer finance via our partnership with Kandoo. The process is very simple, you apply via our Kandoo member profile and based on your circumstances you will receive offers from various lenders. It is up to you which lender or offer you choose and once that is agreed we can process the installation.

Solar works all year round, but more so during the summer as the days are longer. However solar still works come rain or shine, and even when it is snowing. As the days are shorter in the winter the panels will generally produce less but just because it is cooler does not mean the solar panels are less efficient. It is actually quite the opposite, the warmer the weather the less efficient the panels become. The optimum temperature for solar panels to be most efficient is 25 degrees Celsius.

Battery storage is an excellent way of harnessing the energy produced by the solar array when you are either not at home, or not using much energy, meaning there is surplus energy being produced. For example, you may only be using less than 1kwh but the solar panels are producing 4kwh. If you do not have batteries and are not using the surplus energy, it will automatically be sent back to the electricity provider, which is also known as 'exporting' energy back to the grid. You can receive a small payment for this electricity but compared to what you pay for electricity this payment will be significantly less, and therefore if you can make use of that surplus energy it is financially beneficial for you. Battery storage is exactly the solution to this situation. The more battery storage you have the more energy you can hold onto and can use when you need it. When the solar isn't producing, you can be using the stored energy rather than importing energy from the grid. In most cases, batteries are a 'no-brainer' when installing solar panels, but we are here to provide you with all the necessary information in order for you to decide what is best for your own personal circumstances.

This is a great question. Most of us realise it has something to do with the sun, but in many cases that's about as far as their understanding goes, and that is perfectly understandable. Solar is still a relatively new technology and not a great deal is understood about it unless you have been researching it. To put it as simply s possible our sun produces photons which the solar panels absorbed and just like magic turn that energy into DC electricity. From there the DC electricity is fed down DC cables to an 'inverter'. An inverter is about the size of a large microwave and its job is to convert that DC electricity into AC electricity which is what we need to run our appliances at home or work. The inverter can also divert some of the DC electricity into battery storage and re-convert that into AC when you are ready to use that stored energy. Any excess electricity that your solar panels have generated that you do not use, or store in your batteries automatically gets sent back to the grid, which you get paid for.

Solar panels are a renewable technology and therefore do not require the use of fossil fuels. You can achieve complete independence from the grid with the right amount of solar panels and batteries in the right circumstances. Just by having solar panels, you are helping the environment and also the strain on the national grid, which is already working beyond capacity. Solar is without doubt the solution to a greener and more sustainable future.



EV charger FAQs

The ideal charger size for the home is 7kw, which would require a 32a supply. Many customers ask if they can have a 22kw charger but this would require a 3-phase supply, which the majority of homes do not have. Commercially we regularly install 22kw chargers or a series of 7kw chargers.

This all depends upon the make and model of your vehicle and of course, the setting on the charger, as most chargers can be set for eco charge or fast charge. However, you should expect a 7kw charger to fully charge your vehicle in around 7 hours, which is ideal if you set it to charge overnight ready for use the next day.

We install a wide variety of chargers as many customers already have a specific charger in mind they want to use. However, when we are asked to suggest and provide one we always recommend the MyEnergi Zappi unit for domestic customers. This is a great-looking charger made by a long-established reputable British company that performs very well, with great connectivity and many essential functions. This is also the only charger that works seamlessly with Solar PV.

Link to Myenergi Zappi - https://www.myenergi.com/zappi-ev-charger/

The Myenergi Zappi charger which we would recommend is the only charger on the market with the technology to work seamlessly with solar panels. If you already have solar panels and are considering an EV charger, or if you are in the early stages of considering solar panels then this is the charger to go for. The settings on the charger will allow your EV to charge directly from the solar panels meaning you can charge your car for free, and thereby increasing your return on investment for both the EV and solar installation.

Indeed there are two options to go for when purchasing an EV charger. Some brands only offer one, however, the larger brands will offer both. These are 'tethered' and 'untethered'. If there is a charging cable attached to the unit itself, this means it is a tethered unit. If the charging unit has only a socket available for you to plug your own charging cable then this is an untethered unit. The majority of customers seem to opt for the tethered unit, with the main reason being convenience. If it is raining or you are in a hurry you do not have to go into the boot of your car to locate your own cable to plug into the charge point, it is already there for you. Some people prefer the untethered look as it is a little tidier on the wall of your property due to no cables being on display.

Alps Electrical is fully OZEV-approved for both domestic & commercial customers. We can claim back up to £350 off the cost of your charger installation if you own or rent a flat, are a landlord, or own a staff or fleet car park. You can search for our OZEV-approved status using this government search facility - https://www.gov.uk/electric-vehicle-chargepoint-installers

Prices do vary between installations because of the distance from the supply to the charge point, if you have earthing in place on your gas meter and water inlet, if you have spare ways in your consumer unit, and of course, which charger you decide to purchase will determine the cost. We do provide FREE no-obligation quotations and can visit your property to carry out a site survey.